🌐 International Shipping Policy – CoolStuffJapan
We proudly ship worldwide to over 50 countries using trusted carriers like Japan Post EMS and Standard Economy Mail. Our goal is to deliver your order quickly, safely, and reliably—no matter where you are.
🚚 Shipping Options
• Express Mail Service (EMS)
Fast and secure delivery with full tracking. Ideal for customers who want speed and peace of mind.
• Standard Economy Mail
A budget-friendly option for less urgent deliveries. Tracking may be limited depending on destination.
⏱️ Estimated Delivery Times
• Processing Time: Most orders ship within 3–5 business days, provided items are in stock.
• Transit Time: Delivery typically takes 3–7 business days, depending on your country and local postal service.
Please note: All delivery times are estimates and may vary due to customs clearance, local holidays, or unforeseen delays.
📦 Tracking Your Package
All EMS shipments include a tracking number, allowing you to monitor your package from dispatch to delivery. Tracking details will be emailed to you once your order ships.
❌ Shipping Restrictions
We currently do not ship to:
• U.S. military addresses (APO/FPO)
• PO Boxes
Please provide a valid residential or business address to ensure successful delivery.
📬 Shipping Fees
Shipping costs are calculated at checkout based on your location and selected shipping method. For multi-item orders, the full shipping fee may be applied to the first shipment if items are sent separately.
🛃 Customs & Import Duties
Customs fees, import taxes, and clearance procedures vary by country.
• Buyers are responsible for any applicable duties or taxes.
• If a package is refused or denied by customs, the buyer remains responsible for the full order cost and shipping fees.
We recommend checking with your local customs office before placing an order to avoid surprises.
